Standard Shipping is $7.95 (USPS, Priority Mail - Within the Continental US. We do not ship to APO, FPO or DPO Addresses)
We regret that our website is unable to process international orders. Please contact us if you would like to place an international order and we will do our best to accommodate your needs.
Email: info@steelflame.com
Phone: 310-781-1384
Warranty
We build solid works of art that can be handed down through generations. Although we take pride in not having to fix something due to defects in workmanship or materials we stand behind our work and will do our best to satisfy you, our customer.
Returns:
We want to make sure you are satisfied with the items you have purchased. If you are not satisfied with any of your items upon receipt, you have 30 days to send it back to us for an exchange, replacement or refund. The item(s) must be in a new/unworn condition. A 10% restocking fee may apply to returns. We are not responsible for shipping back to us.
Privacy Policy
Many of you know us and we wish to do our best to protect your privacy. Our goal is to use the information that you submit here to better serve you. We have no interest in collecting and re-selling any data that we collect here. We have done our best to research and choose the best third-party companies to help us process your orders. With that said we have minimal or no control of what they do with your information. We must trust and rely on them to keep your information as secure as possible. If you wish to research those third parties that we have chosen to help us here are links to their website and Privacy Policy and terms of use.
- Big Commerce - https://www.commerce.com/privacy/?ajs_aid=c6241ad1-6f88-4bdc-ad6b-6f5b2c7fb13c
- Authorize.net - https://www.authorize.net/about-us/terms.html
Most of the items are shipped by either USPS, Fedex or in some cases UPS. Your information will also be shared with them and possibly other services help us process those shipments.
Personal Information
Personal information is collected only after you have signed on as a member and during the purchase checkout process. This information includes your name, address, e-mail address, phone number, credit card information, and information regarding the products you purchased. Your name, address, e-mail address, phone number, items ordered, and total purchase amount are sent via e-mail to you as a receipt, any credit card information is specifically not e-mailed.
Cookies
Some shopper information is collected through the use of cookies by our shopping cart vendor and our credit card processor.
Disclosure of Shopper Information to third Party Entities
Security
We will take appropriate steps to protect your privacy. Whenever you provide sensitive information (for example a credit card number), we will take all reasonable steps to protect it. When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. We will also take reasonable security measures to protect your personal information in storage. Credit card numbers are used only for payment processing and are not used for marketing purposes. Except as stated in this Privacy Statement, we will not provide any of your personal information to other companies or individuals without your permission. However, we may release personal information in response to all court orders and lawful requests from governmental authorities.
Consent
By using our Web site, you consent to the collection and use of this information by Elements. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we will disclose it.
All online purchases are secured by Authorize.net
If you have any questions or concerns, please contact us at:
Email: info@steelflame.com
Phone: 310-781-1384